ORDERS & DELIVERY
Shipping Policy
Last updated: October 8, 2026
Processing time
We normally prepare orders for shipment within 2–5 business days after payment. This is processing time, not delivery time. If we cannot ship within the stated time, we will contact you with the revised timing and the option to agree to the delay or cancel for a full refund.
Shipping and handling
We currently offer standard shipping only. Shipping and handling is $5.99 per order, or free when the merchandise subtotal is $50 or more, before tax. Any item-specific shipping and handling surcharge shown at checkout still applies. State sales tax, when applicable, is separate. Review the final total before paying.
Shipping addresses
We do not ship to PO boxes. Please enter a complete street address at checkout. If a paid order has a PO-box address, we will hold it and contact you for a street address before shipping. If you cannot provide one, we will cancel the unshipped order and issue a full refund.
Delivery estimates
Delivery dates are estimates, not guarantees. Carrier delays, severe weather, holidays, and address issues may affect arrival times.
Tracking
When tracking is available, it will be sent to the email address used at checkout. Please allow time for the carrier to scan a newly created label.
Address changes
Contact us as soon as possible if an address is incorrect. We cannot guarantee changes after processing begins, and customers are responsible for providing a complete and accurate delivery address.
Missing packages
Check the tracking details and delivery address first. If tracking has not moved for 7 days, or the package is still missing 3 business days after it was marked delivered, contact us so we can help investigate with the carrier.
Contact
Shipping question? Email hello@kitsunecodex.com and include your order number.